To return an unwanted item, please email us at firstname.lastname@example.org
within 30 days
of receiving your item, including the following information:
- Your full name, address, and a daytime telephone number
- Your Superfi order number (this can be found on the invoice emailed to you at the time of purchase)
- The reason you wish to return the item (i.e. it's unwanted)
We will then email you with instructions of how to return your item back to us.
For unwanted items, you must inform us of your decision to return the order within 30 working days of receiving the product(s), and return them to us within 14 days of notifying us. The refund will be processed within 14 days of us receiving the product(s) back.
Please note, for hygiene reasons we are unable to accept returns for in-ear headphones if the packaging has been opened.
Please do not return goods until you have received our reply.