Superfi FAQs
About your order
How can I pay?
You can buy online using Visa, MasterCard, Amex, Maestro, Amazon payments, Paypal or by direct bank transfer. We do not process card payments until products are ready for dispatch.
Are my credit card details secure?
Are my credit card details secure?
What is the delivery charge?
Click here to view our delivery information page.
What if I live outside of the UK & Ireland?
Currently we do not accept orders from outside of the UK and Ireland.
Do I get a VAT receipt with my order?
We send out an email when your goods are dispatched. This includes a printable PDF file which is your VAT receipt. We send this with all purchases, of all values, to all customers.
What if my product is faulty?
If your product isn't working as it should, email returns@superfi.co.uk with your name, order number if possible, and a description of the fault. A member of our team will be in touch as soon as possible to discuss a repair or replacement. All faulty items are subject to testing prior to an exchange or repair.
What if I wish to return my on-line purchase?
If you are a consumer, you have a right to return products for any reason at all provided that you notify us that you are going to do so within 30 working days of receiving the products. Our Terms & Conditions contain more details of the terms that apply to this right.
If you wish to return defective products, you must comply with the returns policy contained on our Terms & Conditions page.
Before returning any products, you must keep them in your possession and take reasonable care of them. Please read our Returns Guide for more information on returning products.
Products & Pricing
What is 'Opened Box'?
Opened Box varies from ex-display and demo models, factory refurbished products or items that have been rejected upon purchase. All our opened box products are fully guaranteed as new and are supplied with all accessories unless otherwise stated. The condition of the package and product is detailed in each product's description.
What is an 'RRP'?
On this website, the term "RRP" stands for "Regular Retail Price" and is calculated based on price information gathered, where available, from manufacturers' suggested retail prices and otherwise from a combination of magazine reviews and other high street stores' typical prices.
In all cases where there is a discount shown, the Regular Retail Price will have been applied in at least one of our branches or online, for 28 consecutive days, at some time within the previous six months.
Do Superfi's prices include VAT?
Yes, all prices stated on our website include VAT.
Do you offer a VAT-Free service to exempt territories?
Not at this time.
Contacting Superfi
How can I contact Superfi Online or Customer Services?
By email to enquiries@superfi.co.uk, by telephone (freephone) on 0800 014 8352 (between 8.45am and 5pm Monday to Friday, 9am and 5:30pm Saturday, and 10am and 5:30 Sunday), or 0115 986 1781 (between 8.45am and 5pm Monday to Friday)*, by fax on 0115 986 1787 or you can write to us at Superfi Online, Unit N, Acorn Business Park, Harrimans Lane, Dunkirk, Nottingham NG7 2TR.
*Please note the technical and returns departments do not open at weekends.
What if I have some comments about this site or wish to report a fault?
Please click here to contact the Webmaster
How do I make a complaint?
We do our very best to ensure that customers will not have a need to complain, however if we should fail you for any reason, we want to hear about it. Send an email to us at enquiries@superfi.co.uk and we promise to respond within 5 working days. If you feel the response you receive is unsatisfactory, please contact our head office for further assistance.
Recycling your old equipment
What should I do with my old equipment?
Did you know that you can recycle your electrical and electronic devices free at your local recycling centre? To find your nearest centre, visit the Recycle More website and type in your postcode.
Why recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
About Superfi
Who is Superfi?
Superfi is a trading name of Eddy's (Nottingham) Limited (registered in England and Wales No. 392101, having its Registered Office at 116 - 118 Alfreton Road, Nottingham, England. NG7 3NR). We were incorporated as a Limited Company in 1944, as a retailer of electrical appliances. Today "Eddy's" operates 8 Superfi branches across the UK.
What is our VAT registration number?
116 5964 56
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Eddy's (Nottingham) Ltd(Incorporated 1944). Registered in England & Wales, no: 392101