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Shipping & Returns

Superfi Direct To Your Door - About Our Shipping & Returns

 

Superfi to your door!

Place your order with us and we will deliver your goods direct to your front door in double time. We have a massive distribution centre spanning over 56,000 Sq foot with many brands under its roof. With that in mind, we aim to process orders in lightening speed! (By lightening speed, we aim to have your order with you in 24 hours. Of course this is subject to your chosen delivery option, courier services and stock levels with the manufacturer should your item be a special order)

Using the very latest SAP systems we can process your order within minutes of receiving it and forward it direct to our distribution centre. Using the latest warehouse technologies and logistic techniques ensures that you order is delivered complete and fast using our new direct service.

With over 100 employees we have the highest levels of customer care and after sales dealing with your entire enquiry direct.

 

Delivery

Our free delivery option covers our standard delivery which we aim to get to you within 2-3 working days. Our next day delivery option is £4.95 and we aim to have this to you within 24 hours*. Each order is usually shipped directly from our distribution centre for a more efficient service.

Our standard delivery is FREE of charge for UK mainland but does have geographical limitations where a surcharge is enforced by our couriers. You will be advised prior to payment at the checkout if this is applicable once you have entered your address details.

Delivery surcharges are applied to Channel Islands, Isle of Man, Northern Ireland, Scottish highlands & islands and Isle of Wight.

Next day delivery is available on all orders in Mainland UK only and must be selected as your preferred method of delivery. Orders placed on a Friday for Next Day Delivery will be delivered on the Following Monday.

Delivery of products (in stock items) will normally be made within 2-3 working days from clearance of payment or you're selected delivery service. We will endeavour to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

On delivery our couriers will deliver the goods unopened, it is your responsibility to check you have received the correct number of items and there is no damage, (if there is you must note this on the delivery and call us immediately) if everything is correct then you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.

You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.

Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.

Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

We cannot be held responsible for delays from delivery services, adverse weather, human error or technological errors.

Special promotions have variable delivery times based the products/promotions and can take up-to 2 months.

*subject to courier services. Please note shipping times quoted are for in stock items. Should we need to order your item directly from the manufacturer, this may add extra time on you receiving your order.

 

Couriers we use for your orders

We use multiple shipping companies to ensure you get the best possible service at Superfi.

 

Returns

Non Faulty Goods

If you decide to return your goods to us we do reserve the right to charge you £9.99 for collection. Refunds can only be made by the same method used for purchase.

If for any reason you need to return an item within 30 days of receiving delivery, register your return via our website

You can only return New and Unused items within 30 days of delivery, if the goods have been opened, used or any seal broken you have not right to a refund or exchange unless the goods are faulty.

If you are returning good because you no longer want them you must return the goods in the same condition as received, you must not use the product and you must not damage the packing. If you use the product or damage the packing your right to a refund will be revoked. 

Cost of return will be your responsibility, please use a secure and safe way to return your unwanted items.

Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your statutory rights are not affected.

Zenec products - All Zenec products are 'special order items' and are exempt from standard return terms. Any return requests for Zenec products will at Car Audio Centres discretion and may be subject to a restocking fee.

Please ensure you package the product safely and do not stick anything on the Box for the item as this may affect your refund. 

Faulty Goods

Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault, we reserve the right to request the following steps are complied with:

  • You provide written notice of the defect to the Company from your account section

If the defect is covered under the manufacturer’s warranty, you will be contacted via email with the details of where to send your item off for repair with relevant references numbers. In some circumstances the manufacturer may require you to deal directly with their repair agents to ensure that the process is carried out as quickly as possible for you.

Where the manufacturer deems that there is no fault found or your defect is down to customer misuse will be charged a No Fault Found Fee of £35.00.

We hold the right to keep your item(s) until any outstanding charges have been paid.

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