FAQs
How can I contact Superfi Online or Customer Services?
By email to enquiries@superfi.co.uk, by telephone (freephone) on 0800 014 8352 (between 9am and 5pm Monday to Friday, 9am and 5:30pm Saturday, and 10am and 5:30 Sunday), or 0115 986 1781 (between 9am and 5pm Monday to Friday)*, by fax on 0115 986 1787 or you can write to us at Superfi Online, Unit N, Acorn Business Park, Harrimans Lane, Dunkirk, Nottingham NG7 2TR.
*Please note the technical and returns departments do not open at weekends.
Who are "Superfi"?
Superfi are a trading name of Eddy's (Nottingham) Limited (registered in England and Wales No. 392101, having its Registered Office at 116 - 118 Alfreton Road, Nottingham, England. NG7 3NR). We were incorporated as a Limited Company in 1944, as a retailer of electrical appliances. Today "Eddy's" operates 8 Superfi branches across the UK.
Do I get a VAT receipt with my order?
We send out an email when your goods are dispatched. This includes a printable PDF file which is your VAT receipt. We send this with all purchases, of all values, to all customers.
Do Superfi's prices include VAT?
Yes, all prices stated on our website include VAT.
Why is my shopping basket/account login not working?
The most common reason is because "Cookies" aren't enabled on your browser. These store the details of your order and current visit to Superfi Online on your computer and must be enabled in your web browser.
Pricing/What's an "RRP"?
On this website, the term "RRP" stands for "Regular Retail Price" and is calculated based on price information gathered, where available, from manufacturers' suggested retail prices and otherwise from a combination of magazine reviews and other high street stores' typical prices.
In all cases where there is a discount shown, the Regular Retail Price will have been applied in at least one of our branches or online, for 28 consecutive days, at some time within the previous six months.
Why aren't all "Internet Offers" cheaper than your in-store prices?
Whilst we are very competitive on price, sometimes a product's availability is so limited that offering further discounts would be counter-productive.
Are my credit card details secure?
Yes, your credit card details are secure - we use an advanced form of encryption which means that your details can never be read by outsiders.
What is the delivery charge?
Please read our delivery charges page.
How can I pay?
You can buy online using Visa, MasterCard, Switch, Solo, Delta, Amex, JCB, Maestro, direct bank transfer or by cheque posted to Superfi, Unit N, Acorn Business Park, Harrimans Lane, Dunkirk, Nottingham NG7 2TR. Please allow an extra 10 working days for cheques to clear. We do not process card payments until products are ready for dispatch.
What if I live outside of the UK & Ireland?
Currently we do not accept orders from outside of the UK and Ireland.
Do you offer a VAT-Free service to exempt territories?
Not at this time.
What if I wish to return my purchase?
If you are a consumer, you have a right to return products for any reason at all provided that you notify us that you are going to do so within 7 working days of receiving the products. Our Terms & Conditions contain more details of the terms that apply to this right.
If you wish to return defective products, you must comply with the returns policy contained on our Terms & Conditions.
Before returning any products, you must keep them in your possession and must take reasonable care of them. Please read our Returns Guide for more information on returning products.
How do I make a complaint?
We do our very best to ensure that customers will not have a need to complain, however if we should fail you for any reason, we want to hear about it. Send an email to us at enquiries@superfi.co.uk and we promise to respond within 5 working days. If you feel the response you receive is unsatisfactory, please contact our head office for further assistance.
What if I have some comments about this site or wish to report a fault?
Please contact the Webmaster.
What should I do with my old hi-fi/home cinema equipment?
Recycling helps to save energy, reclaims useful raw materials and reduces pollution.
We've joined a scheme and contributed towards the development of specialist facilities, enabling our customers to obtain free and easy access to recycling centres across the UK. Visit www.recycle-more.co.uk or call the helpline on 0800 014 8352 for details.
What's your VAT registration number?
116 5964 56.
Disclaimer:
Please note that whilst we make every effort to ensure that all product specifications, images and guides are correct, we cannot be held responsible for errors and omissions. Nothing stated on this site affects your statutory rights.