1. We take pride in our service
These aren't just platitudes. Unlike many other online services, we will contact you directly if there is a problem with your order. We have an online tracking system which allows us to give you feedback at every stage of your order and enables you to get in touch with us easily. If you are still unsure about our service, please check out our Testimonials page, as we thrive on our customers' recommendations.
2. Proper guarantee
Just because you've bought over the Internet doesn't mean you're buying less. All products sold from the Superfi website carry the same full manufacturers' guarantee as those bought from our high-street branches.
3. Secure payment facility
Our Internet site is hosted in a secure environment, approved by all the major banks as safe for on-line purchases. When paying for goods your card details are not viewable by anyone outside of Superfi.
4. We are hifi specialists
We are part of a company which has been trading for over seventy years! In this day and age, you do not last that long unless you know your products - and we do!
5. Stock policy
Unlike many of our on-line competitors, everything that we sell you is guaranteed to be UK stock. No dodgy grey imports with funny plugs or odd voltages. This is important as it ensures you receive the full manufacturers' UK guarantee and service back-up. In addition, hi-fi components are often tweaked for the UK market - many grey imports do not sound the same.
6. Product availability
We are a "clicks and mortar" company. As well as this Internet site, we operate many Superfi branches across England. This gives us unprecedented access to stock and huge buying power. As a result, we rarely run out of a product. When this does occur (our low prices ensure that demand is always high) we will let you know. We won't charge you until the goods are dispatched.
"This highly rated shop sells home cinema kit (TVs, DVDs, receivers, etc.), hi-fi systems and other consumer electronics. It offers exceptional product information and visuals e.g. in the case of home cinema products, the visuals package allowed for front / rear viewing (a feature we seldom encounter). We also enjoyed the jargon busters as they helped us decipher some of the technical terms. One of the best in this category." - The Price-Guide UK review of Superfi.