We quote up to ten days as a standard delivery time, although we aim to
supply most purchases within three days. This is because, even with the best
will in the world, we are reliant on the abilities of our couriers to transport
your order efficiently. Years of experience has proved that no
"guaranteed" delivery service can be totally relied upon, so we feel
it best to under-promise, rather than disappoint.
If there is likely to be a greater delay, we will
contact you via Email or telephone within ten days of receiving your order. We
do not normally contact customers if the goods are being delivered within the
usual timescale.
You can follow the
progress of your order by using our online order tracking system - simply log in
and select the order you wish to track. Please notify us if you have not
received your order ten days after receiving the "Order dispatched"
notification.
Once dispatched, most
consignments will arrive within one or two working days, however there are some
exceptions.
Customers living in the
following postcode regions may have to wait up to four working days, from date
of dispatch, before their goods are delivered:
G84, HS, IV40-49, KW15-17, PA40-88, ZE1-3, all offshore islands, Northern
Ireland, Eire.
