At Superfi Online we work hard to ensure that we meet your expectations. We take pride in the kind words many of our customers have sent us, a selection of which are below.



To all involved in the picking, processing and delivery of this order.
Pause for a minute, stand on a chair and accept the applause you so rightly deserve!!!

In this era of greed, intransigence, inconsideration, disrespect, and lack of motivation, it has been both a pleasure and an honour to ‘do business’ with a company that mirrors my own commitment to this cause.
In brief, my goods were ordered at the weekend, picked and despatched the first available working day, and delivered with a smile (and an unexpected apology for a minor delay due to a puncture) just after lunchtime today.

I hope I have the pleasure of ‘doing business’ again in the future, but in the meantime, please accept this email as a sincere thank you for the service provided on this occasion.

Have a good Christmas and a prosperous New Year (I know it’s early, but I’m in a good mood!!)

Best wishes,
Chris.



Just wanted to say a big "thank you" for the brilliant service I received from you this week-end.
Ordered a new Harmony One remote from your website on Saturday morning. Free delivery. Didn't expect to see if for a week or so, and it arrived yesterday (Tuesday) lunchtime.

Fantastic service, and I will definitely use you again and recommend you to my friends. Top bombing!!
All I've got to do now is work out how to programme it properly!!

Thanks once again,
Rob.



Hi Superfi
While reading your e-mail re delivery of above order, the good were delivered by Royal Mail!
More excellent service from yourselves!

Many thanks and regards
Roger



Hi,
I would like to thank you for your very fast delivery of my Denon M37 DAB, only ordered it at 13.30 12/11/09 it arrived 8.30 this morning 13/11/09. Also the unit is first class. Will highly recommend you.
Kind Regards
K Parry



This is just a note of thanks for the rapid despatch of the above referenced order. Also to let you know that the items were perfectly packed and arrived in pristine condition.

Unpacking and connecting it all up was a breeze. Also the product is really good quality and suits our purpose admirably.

I've tested it with mp3 player; CDs; USB Flash Memory mp3 files and DAB Radio tuning; FM Radio Tuning. All of it works superbly and is easy to use. The Tannoy Speakers are first rate too.

So we are very pleased with our purchase!

Many thanks and we look forward to doing more business with you in future.

Regards,
Mr Prior.



Yesterday afternoon I visited several websites to look for an Arcam iRdock. Your website was the only one that showed stock was available. So I ordered the iRdock from you. I expected to receive the product in a few days, however, this morning it arrived by Royal Mail Special Delivery.

The product is excellent, your website is exemplary, and your service brilliant.
Thank you.

Peter.



Just a word of thanks for excellent service.
After having had good service from a pair of Mission M32 speakers bought from your Camden store in 2005, I ordered a pair of replacement M32i speakers on Sunday 25th. After tracking their progress at Superfi then on your DPD excellent delivery service, they arrived this morning.
I've been mixing vinyl tunes and WAV's all day -the speakers are really good, especially by comparison with the old M32's which had worn out!!

Many thanks- I'll reccommend Superfi to my DJ friends
Best Wishes
John



Superfi not only has a great website and keen prices, they also have an excellent sales team (Rich) which guided me through the best components for my package. Without such helpful advice I would probably have bought more expensive, less appropriate items elsewhere and been disappointed with the results.

Cheers, Peter.



This is just to say how impressed I am with your speed and efficiency in dealing with several orders I have placed recently. Thanks very much!

Kind regards
P Edwards



Hi Chaps

Just to let you know the Yamaha DVD player I bought from you on Saturday is a brilliant piece of kit: very easy to set-up. The picture, via HDMI, is fab – about the best I think it’s possible to get from an up-scaled DVD.

Thanks for the help and demo – I’m trying to get the concept of a decent subwoofer past the, er, financial controller (g/f) in which case I’ll see you again soon.

Cheers,
Simon



I would just like to say that the item arrived on Saturday and I couldn't have been happier with the service.
Cheers
Trevor



Dear Superfi,
Thanks very much for a smooth delivery and easy purchase. Paid and ordered very late Thursday night...amp and speakers turned up 9am sharp Monday morning. Both working beautifully!!

Thanks very much.
I will definitely recommend you and use you in the future.
Pete.



Hi there,
I just received my B&W dm601 s3 speakers, and they are fantastic.
Many thanks for the incredibly quick delivery and excellent service.
When the upgrade bug bites again I shall be back!

Kind regards,
Jon



Would like to say thanks for the super service! It arrived in less than 24 hours. The price of the goods weren’t half bad either! :)

Thanks
Rich



Hi Superfi!
Thanks very much for a great product and excellent and courteous customer service. I look forward to doing business with you again sometime.
Highly recommended.
D Thomas.



DVD recorder arrived safely, very pleased, good product, great service.
Thank you,

S Kehoe



A colleague of mine recommended the Onkyo music system and your company to me. I received my system today with the Wharfedale speakers, just like you said I would. The sound is absolutely beautiful and I am very happy with it. I wanted to say thank you for the excellent service. This includes the gentleman on the end of the line I spoke to who was very helpful and polite. I also received the goods when you said I would, by an especially pleasant delivery man. All of the above service is almost impossible to find and I wanted to take the time to say thank you. I have recommended you to a colleague of mine who also needs a new system.

Yours sincerely
Maria



This is just to say thank you for your excellent service. The Pure DAB radio arrived this morning, more promptly than I had expected it to appear. Full marks to you and to DPD. I shall certainly use you again and recommend you to others.

F. Welton



MANY, MANY THANKS! The Sony STRDG820 order received at 9.35 on Friday absolutely as promised - next day delivery. Goods in A1 condition. Initial "switch-on" reveals control setting display/modes like the flight deck of an Aerobus A360!!! It’s very challenging, but getting into it fine! My most grateful thanks to ALL your dedicated staff, a great company!
Cheers,
Adrian



Sales,
I have received my order today 11:30 am, having ordered lunch time the previous day, which I would say is incredible service. The unit is superb, as described, and I can only thank you for the very efficient service, and competitive price that your company offers.

Regards,
Vaughan



Rich and Superfi,

Just e-mailing to say thanks.
My Tannoy sub arrived first thing this morning.
I have been very impressed by your communication and service, and will have no hesitation buying from you in the future.

Cheers
Ian



I am sending this email to thank you for my sound system which was ordered on Tuesday 16th June and delivered to me at 10.30am on Wednesday 17th June. This is excellent service and I will not hesitate to recommend you to anyone wanting a sound system. Rarely have I received such good service. I am absolutely delighted with the sound system which I have already installed.
Thank you again,
R Salter



Thank you for your prompt attention to my "problem" and for resolving it so speedily and efficiently. Your firm is certainly one that I will recommend to my friends and if your firm has a blog, I would be happy to write how pleased I have been with your service.
Thank you again,
Michael



Grateful thanks for a fantastic service.
I ordered a Permaclean Record cleaning kit from you at approx. 1500 hrs. yesterday, Thursday, 14th May. I received the item in the post today, Friday, 15th May. Absolutely fantastic service.
Definitely be using your organisation for any future requirements,
Many, many thanks
P Stevenson



Hi
I would like to compliment you on your superb service.

The cartridge arrived twenty four hours after ordering and I would certainly recommend Superfi to anyone looking for audio products.

Graham



Just a quick e-mail to say how pleased I am with the Pure Avanti Flow Internet radio. Although it took a little while to arrive (through no fault of Superfi) it was definitely worth the wait. Not only does the unit sound good, it also looks stunning. I will definitely be ordering other products from you in the future.
J MacDonald, May 2009



I would just like to thank you for your excellent service. I received this order before 8.00am this morning.
Gillian



Goods received, extremely well packed. Set up and working, thanks SUPERFI.
The Pure Avanti Flow is excellent, superb sound output, brilliant tuning, easily set up and very versatile. Internet radio in THE LOUNGE is fantastic. Tell them of a station not available and 2 hours later station added, very, very impressive service. The main advantage though is the sound output, the clarity and depth is unsurpassed, exceeding every other internet, DAB or FM radio I've heard. PURE is to be congratulated on producing such a fabulous piece of equipment.

Tony



Dear Superfi
I’ve used your service a few times now and I have to say it’s absolutely brilliant.
I always get my kit next day around 8.00 a.m. so I can play with it before I get dressed! This time it was a set of Tannoy F1’s and some Grados, just excellent too - this is another Good Friday.
Many thanks
Warwick



Thank you for super fast delivery. I'm a very pleased with my purchase and service you offer.
I will buy from superfi.co.uk again.
Daniel.



Hi!
I just wanted to say how truly impressed I am.
Thursday morning - at 1100 - I ordered a Sony DVD-Recorder unit from you.
Friday morning - at 0900 - it was on my doorstep! That's only 22 hours later!
Truly superb!! - And at the best price I could find anywhere in the UK!
Definitely gets my vote!!!!



Hello
Just wanted to say I am very impressed with the service I received from you with regard to the above order. You kept me up to date with the order and it arrived one day after the dispatch date.
Thanks,
Margaret

Hi
Thank you so much, the player arrived yesterday, your service is excellent.
Hope you all have a great Christmas and a good New Year.
Flo

Thanks,
Arrived yesterday. Took less than 24hrs to come.
Robin

Thought you would like to know that after your email at 5.20 yesterday advising dispatch, the parcel arrived at 9am this morning (Weds) Many thanks to you and Royal Mail.
T Butcher

Dear Superfi
I would like to thank you for the speedy delivery of my order reference number 147xxx.
I ordered it on Saturday 12 December and received it by Tuesday 16 December which I think is Very Good, so on my behalf please thank all concerned.
Merry Christmas.
Alan

Items received today 16/12/08, very quick delivery. Excellent.
Regards
Paul

My Wharfedale Diamonds 9.1,s arrived today.Excellent service.I will certainly use your services for any future purchases.
Many thanks,
Paul

Ladies and Gentlemen
Order for speakers placed on Saturday, arrived in good order the following Tuesday morning.
If only everyone had service levels like that - and they sound OK too!
Thanks and best wishes for Christmas
John D

Hi Received the Blue ray and HDMI lead.
Wow! Great machine and prompt delivery. Thanks.

Just a quick Thank You!!
Order arrived by 09:00hrs this morning - I really am impressed with both the web site and service.
Regards
James (highly satisfied customer)

Hi Superfi,
Just a thank you for the speedy and efficient processing and delivery of my online order.
Excellent service.
Thanks again.
Jeremy W

Thanks for very fast delivery it was nice to buy from you.

Many thanks for getting them to me in time for my son's birthday.Great service-will recommend to others.

Dear Superfi,
Goods received in 1st class condition on Saturday. Many thanks for all your help with this order.
Kind regards
John

Order to delivery less than 24 hours - brilliant, thanks.

Thank you for your prompt delivery and excellent service. the Wharfedales are just fantastic. I would not hesitate to use you again and recomend you to anyone.
Best regards
Tony

I just wanted to say how impressed I was with your mail order service. I ordered a pair of Quad speakers on Monday and they were delivered to me in Southern Ireland this morning,
I will certainly use you again when I order more Hi-fi.
Regards,
Dave

Hi,
Goods have arrived already. Now that's what I call a speedy service!
Many thanks,
Chris

Many thanks for your extremely helpful service and next-day delivery.
Stan P

Hi, I would like to thank every one at Superfi for my quick delivery of my speakers as i only ordered them yesterday the 25th Nov - and they look and sound great.
Many thanks again
Mr Needham

Many thanks for the speedy response to my order. Delivered today, less than 24 hours from placing order.

Dear All, this is a big thank you for all your staff at all levels, office, warehouse.

Everyone, your service has been absolutely superb throughout.

I ordered some speakers and stands online on Sunday afternoon, the price was the best online and the free delivery was the icing on the cake, I requested a Tuesday delivery which I thought was a tall order for a free service, but this morning (Tuesday) at 08:35 I am sitting in my dressing gown drinking my first coffee and DPD knocked on the door with the goods, I was gobsmacked!!!

Once again thanks to all for the brilliant service and communications via Email, your choice of courier in DPD is brilliant, the smart vehicle and very polite driver was great. Once again thanks to all involved in a superb service which is an uncommon thing in todays' grab the money and run society!

Yours Very Thankfully,
Ken

Dear Superfi Team,
Received my order today for pure evoke 1s dab radio - am very pleased. Great radio. Thank you for all your help and excellent service
Regards
George

Player arrived today and i just wanted to say thankyou for being so efficiant with my order. I will definatley use your services again and will be recommending you to my friends.
Thanks again
Alan.

Just a word to say excellent stuff regarding these headphones, price, delivery and service, superb.
Won't hestitate to use again. Nice one.
Regards, Tony.

Hi Folks
Many thanks - received the goods today - excellent service!
Massively pleased with the buy and will look forward to shopping on your site in the future.
Cheers
Graham C.

Hi,
Item has been delivered and I'm delighted with this av rack. I shall be shopping again with you soon.
First class service all round.
Many thanks,
Mr Johnson

Hello to all at superfi, just a quick e-mail to let you know I recieved my fatman i-pod carbon 2.0 yesterday and all I can say is wow! It arrived superfast in great condition and the sound is brilliant and warm, I've got it paired with Focal. JM Lab Chorus 705S speakers, which I used to run my Arcam gear on, I was going to swap them for some mission speakers but now there's no way I'm changing, even at 25 watts the volume is more than sufficient for my kitchen.
Best Regards.
Jack A

Hi
just a quick thank-you for the extremely prompt service.
Just 22 hours from mouseclick to ding-dong.
The Quad speakers look nice - I'll just have to wait (reluctantly) for some other items to arrive before I can hear them.
Many thanks
Mike

Many thanks, radio arrived safe and sound today.
I am very impressed with not only the price but also the speed of delivery.
Gary Farrer

Hi, I recieved My Sony BDPS350 Blu-Ray player today. Thank You very much for an excellent service. I found your staff to be very helpfull when contacted by either phone or email.
Thanks again,
John

Dear Superfi, thanks for super fast service, delivery and good comms. Regards, B Newcombe

This is just to acknowledge delivery of the above item - a Pioneer DV410V DVD player.
I feel I must comment on the efficiency of the Superfi service.

I received an email yesterday afternoon - 4-39pm - advising me of the despatch of this item. At 6-45am this morning ParcelForce delivered the package to the address in Warwick. Amazing service.
Many thanks to you
Brian

Hi
I just wanted to thank you for an excellent service. I ordered an Epos ELS Sub over the weekend and it arrived yesterday and is up and running.
I ordered a Panasonic DMP BD50 Blu-ray player from a competitor on the 28th of July, but I'm still waiting, and no updates, so it's great to receive such a rapid and reliable service and I wouldn't hesitate to order from you again.

Kind regards
A Ray

Thanks for an excellent service, brilliant communication and rapid deliery of the items ordered. Very highly recommended.
Dick

Many thanks for your prompt despatch following receipt by you and another example of your superb service. I will recommend you to all - anybody I know who wants electrical goods!
Ross

Received .. Top service as ever thanks ^_^
Fellie

Hi,
Just a quick note to say thank you for excellent service. I recently ordered a Fatman Itube Carbon through your website and it was delivered in perfect condition the very next day. Great price, great service.
Thanks again
Simon

Hi,
I just wanted to let you know that I received the speakers through today, which is amazing service, thank you!
Pam D

Hi Superfi,
Just a note to say Thank you.
The item ordered on Thursday 9am was delivered 3pm Friday. Great result and service.
Will definately use you again and tell friends and colleagues
Thanks - One Satisfied Customer
Steve

Hi Superfi,
CD Player received, hooked up and rockin'!

Thanks very much for your speedy service, and your e-mail updates on the order status.
Finally, thanks to you and NAD for supplying a great piece of kit.

Regards,
Pete

Many thanks for the excellent service.
I ordered these speakers at 6pm on Tuesday evening and had them up and running by Midday on Thursday.
Kind Regards,
R Gladdy

Recieved today bright and early and all in good order,
Thank you for your great service,
John Harvey.

Goods received yesterday.
Thank you for an excellent service.
Yours,
Dennis

Dear Sir

WOW! I placed my order with you at 9.25pm on Thursday 2 October - this was delivered on Monday 6 October at approx 7.50 am.

DVD is all hooked up fine - the amp will have to wait until next week after holiday.

Excellent service, many thanks.
Regards
Andy

Dear Superfi,
I would just like to say a big thank you for your prompt and efficient service.

I ordered Q Acoustics's 1030 speakers from you recently and they were delivered within a week as planned. Your prices were very competitive and this swung me to order with you. I would recommend you to anyone interested in keen prices and good service.

So once again, a big thank you.
PS the speakers are great.
R Sheath

TESTIMONIALS - PAGE 2