Our new order tracking system is now live, providing you with easier access to information about your order.

To keep the system simple there is very little change to the order process. The only addition is that, when you place an order, you will be asked to input a username and password which will give you direct access to your account. Once this has been done, you can use your login details to keep up to date over the Internet, no matter where you are, and save time with future orders.

How it works:

Every time there is a change in your order's status, an Email will be sent to you informing you of this and inviting you to log in to your account.

At present there are four generic statuses:

1) Order received - this is automatically activated after your order is confirmed on our secure server

2) Order In-Process - this lets you know that one of us has read your order details and is processing it

3) Order partially dispatched - a part of your order has been sent, but a part is yet to be dispatched

4) Order dispatched - your order has been dispatched in its entirety

Other information will include the courier and consignment number of all orders where available, enabling you to get in contact with your local depot should you require information on a consignment's progress once it's been sent.

In addition, where we have specific information, we can also add this via a "free text field" to your account, enabling us to give you detailed feedback when necessary. The only limitation is that we are unable to apply tracking to orders placed before 9:30am on 16th July 2002.

We hope that this new system will make ordering from us even easier and that it will keep you better informed than ever.

If you have any comments about this, I would welcome your feedback. Please contact me .

Joel (your Superfi Webmaster).